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FAQS

Why didn't I receive an invoice with my order? 

We are an Eco-Friendly Business. Invoices and tracking info are sent via email.

How can I exchange my item?

READ OUR EXCHANGE POLICY FIRST 

Then


Send your items back to this address

591 Brookhaven Dr.

Corona, CA 92879

Once we receive it, you will receive an email with your credit code. You can use it towards your next purchased. 

 

How Can I use my credit?

Once we receive the item, you will receive an email with your store credit and a code, which you can use it in your next purchased.  CREDIT It's FINAL SALE. NO EXCEPTIONS.


Can I return my item?

We only do exchanges as stated above.

International Shipping

All sales are Final on International Shipping

How long does shipping within the US take?


All orders are shipped via USPS 2 to 5 days shipping on all orders with a rate of     $ 6.95. In rare instances, delivery may take 7 days, depending on your location. 

Do you refund shipping fees?

Shipping fees are non-refundable. 

 

How do I know my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed. You will receive another automatic email with shipping information with your tracking number. Please know, it may take up to 2 days of the time of shipment for activity to be available online.

 

My tracking info shows my package was delivered, but I never received it.

If your tracking information states that your package was delivered and you have not received it.  You must take this up with the United States Postal Service. Tina's Fashion does not hold responsibility for a package that state are delivered.  We do not issue a refund for packages that state being delivered.

 

*If your order is multiple items and one of them is out of stock, we will go ahead and ship the rest of your order.*

 

Why didn't I receive an invoice with my order? 

We are an Eco-Friendly Business. Invoices and tracking info are sent via email.

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